ClientHouse | Professional CRM Consulting, Technology Services & Support

Optimizing Customer Management

Following a study of Gartner Dataquest approximately 50 percent of all CRM projects failed to meet the company's expectations.

Top 5 reasons

Missing of a company-wide customer management strategy
Concentration on CRM functionalities without attention to business processes
No integration of ERP (Enterprise Resource Planning) or e-commerce systems
Low CRM user acceptance
Bad data quality

ClientHouse Services

If your CRM investment not deliver the results as promised, then don’t be satisfied.

After twelve years of practical experience in implementing and advising on CRM systems we can offer you a CRM audit to analyze the problems of your current CRM strategy in an objective way. Together we will work out an action plan to lead your company step-by-step back to success. This we guarantee!

Factors in achieving success with CRM

Increasing User Acceptance - This service will support you in fighting one of the most frequent problems that is responsible for the failure of CRM.

Optimizing the Business Process - Analysis, documentation and improvement of your business processes is a significant step to manage your business transactions more efficiently and cost-effective.

Improving Data Quality - There are a number of reasons why CRM systems often have problems with inadequate data quality. Our CRM audit will assist you in identifying and eliminating these reasons from a technical and process oriented view and improve your data quality in an effective and lasting way.

Revision of Project Management - This service is especially interesting if you are looking for someone who is able to evaluate a current CRM project in an independent way to ensure the successful completion of the project.

ERP and Application Integration - The intention of this service identifies the scope and depth of integration for an existing or intended CRM system and different applications, estimation of revenue and expense for this integrations and providing interface implementation.

Application Security - We guarantee our customers application security in accordance with ISO 17799. Key points are: data security, security strategies for your company data, data recovery

Add-On-Conzept - This service is used for a cost benefit analysis regarding the modification or extension of an existing CRM system.

Quality Assurance - ClientHouse customers will receive any services to guarantee quality assurance of their CRM project, a.o. test plans, performance and usability analysis, final tests etc.